Offer unique and differentiating products in the health insurance market

Yonivers is a new-generation insurance broker founded by Yonathan Dahan, its CEO, with a clear vision: to shake up the codes of traditional insurance.

What sets Yonivers apart is its people-centred approach and the energy of its teams - they recruit ‘on energy rather than CV’, focusing on motivation and the desire to innovate rather than pure experience of the sector.

Supplementary health insurance, home insurance, legal protection, car insurance... The Yonivers teams offer a whole range of cover to its individual and corporate members.

Whether online or in branch, Yonivers puts customer service at the heart of its concerns.  A good mix of people and technology to make insurance simple, quick and easy to understand and use.

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Yonivers stands out for:

• A hybrid approach combining technology and human contact
• A network of physical branches to maintain direct contact with customers
• A comprehensive range of insurance products, specialising in health insurance
• A diverse customer base: individuals, professionals, families

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Yonivers operates in an extremely dynamic and competitive health insurance market, requiring constant agility to meet customer expectations, legal regulations and compliance standards.

This represents a number of challenges:

• The need to be versatile, mastering all aspects of the value chain
• The importance of offering customised, non-standardised solutions
• Effective claims management, especially in a context where fraud is a major issue

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Yonivers was looking for an insurer for:

• Its ability to combine innovation with a relational approach
• Its flexibility in co-creating tailor-made solutions
• Its responsiveness and professionalism in setting up partnerships
• Its openness to studying new products, even if they are new to the market

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The collaboration with Seyna has resulted in:

• A fast and efficient implementation process
• Co-creation of innovative products tailored to customers' specific needs
• An approach that focuses on customer relations rather than comparator standardisation
• Precise monitoring of claims experience

The partnership with Seyna has enabled Yonivers to:

• Offer unique and differentiating products on the market
• Offer maximum flexibility in guarantees, adapted on a case-by-case basis
• Develop a relationship of trust with their customers

Future prospects for Yonivers and Seyna include further integration of technology to further optimise their services, while continuing to innovate to simplify their customers' lives.

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