In the event of difficulties relating to the management of your
membership, membership fee or a Claim, you must respect the following
Firstly, you must contact the managing broker's claims
department as mentioned in your terms and conditions
Secondly, only if the managing broker’s claims Department rejects or
refuses to accept the claim in whole or in part, you may then
contact the Insurer in writing (mentioning the references of the
file in question and attaching a copy of any supporting documents) :
By mail to: Seyna - Complaints department - 58 rue de la Victoire
By email to :
The Insurer will acknowledge receipt of the claim within 10 working
days of the date of receipt and will specify the expected time for
processing the claim.
The abovementioned procedure does not apply if the dispute has been
referred to a court, either by the Member or by the Insurer.
Thirdly, if the disagreement persists following the Insurer's
response, you may request the opinion of the Mediator of the French
Insurance Federation (F.F.A.), whose contact details are as follows:
La Médiation de l'Assurance - TSA 50110 - 75441 Paris Cedex 09.
The provisions of this paragraph will be without prejudice to other